ARCHGARD LIMITED WARRANTY

This is our promise of a quality service.

Website Consent

By using the Archgard website, users agree that they consent to:

  1. The conditions set out in this Privacy Policy; and

  2. The collection, use, and retention of the data listed in this Privacy Policy.

How we use Personal Data
Data collected on our site will be used for the following purposes:

  1. Warranty registration; and

  2. Replying to contact request forms.

SMS Messaging
We do not use information collected from warranty registration forms or website contact request forms to send SMS messages.

We will only ever contact customers using SMS messages:

  1. Upon prior verbal or written permission; or

  2. by replying to a message initiated by a customer.

Examples include:

  • Asking a customer on the phone if it would be ok to send them a text message with information
  • Responding to a request we received through messaging

SMS messages will only be used for the intended purpose of the contact and not for any other purpose.

We do not conduct promotional campains using SMS messaging.

We do not use automated messaging services.

We do not share the SMS consent or phone number with any third parties.

Customers may opt out of SMS messaging at any time by replying to the latest message they received to the contact they initiated.

Who we Share Personal Data With
Employees
We may disclose website user data to any Archgard employee who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures
We will not sell or share your data with third parties, except in the following cases:

  1. If the law requires it;

  2. If it is required for any legal proceeding;

  3. To prove or protect our legal rights; or

  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

Please note that we are not responsible for and have no control over privacy policies for websites that may link to our website.


How Long we Store Personal Data

Warranty registration information is entered into Archgard's warranty database indefinitely.

Contact form information is sent to appropriate Archgard employees via email and will be used only for the purpose of the contact. After one year, email is archived.


How we Protect Your Personal Data

All data is only accessible to our employees.

We take all reasonable precautions to ensure that customer and employee data is secure and customers and employees are protected. Despite our best efforts, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.


Children

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.


How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Andrew Murley

Manager of Documentation

Archgard Industries Ltd.

300 Railway Avenue

Raymond, AB T0K 2S0

(403)752-0780


Do Not Track Notice

Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not track the users of our website over time and across third party websites and therefore do not respond to browser-initiated DNT signals.


Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the revision of this Privacy Policy. We recommend that our website users periodically review this Pivacy Policy to ensure that they are aware of any updates. If necessary, we may notify users by email of changes to this policy.



ARCHGARD LIMITED WARRANTY

This Limited Warranty is made by ARCHGARD INDUSTRIES LTD., hereinafter referred to as “Archgard”.  Archgard warrants to the original purchaser of an Archgard gas burning fireplace(s) that the product will be free from defects in materials and workmanship under normal use and service, for a “lifetime”. All warranty repairs are to be performed by an authorized Archgard Dealer during the warranty period. Other repair / service company charges for any work done during the warranty period, will be the responsibility of the home owner.


INCLUSIONS: “LIFETIME LIMITED WARRANTY”

  • All heat exchangers and combustion chamber
  • Ceramic Fiber Logs and Ceramic Brick Panels, against splitting and cracking due to heat exposure

NOTE: Discoloration and some minor movement including warping of certain parts are normal and are not a defect; therefore, not covered under warranty.


INCLUSIONS: “TEN YEAR LIMITED WARRANTY”

  • Burner tubes and pans

INCLUSIONS: “TWO YEAR LIMITED WARRANTY”

  • Ceramic Glass against thermal breakage
  • Trims and accessories from splitting or separating
  • Electronic Control Module, Remote Transmitter

The above will be covered under “Parts & Labour” to the original purchaser for one (1) year and “Parts Only” thereafter from original date of purchase.


INCLUSIONS: “ONE YEAR LIMITED WARRANTY”

  • Blowers, fans and fan motors, wiring, rheostats and thermodiscs
  • Rocker switches, spill switches and wiring to them
  • Gas control valves, pilot assemblies including thermopiles, thermocouples, electrodes and igniters
  • Paint peeling or cracking

The above will be covered under “Parts & Labour” to the original purchaser for one (1) year from date of purchase.


WHAT TO DO IN THE EVENT OF A PROBLEM:

  • Thoroughly read your “Owner’s Installation, Operation & Maintenance Manual”
  • If you cannot solve the problem, contact your Archgard dealer or representative
  • When calling for assistance, please have the following information:

Model of your fireplace           Serial Number                           Place of Purchase

Date of Purchase                      Problem Description


NOTE: Warranty will be void if work is carried out by an unqualified person(s).  Only original Archgard parts may be used.  Please consult your Archgard dealer or representative if in doubt about a replacement part(s).

All warranty repairs are to be performed by an authorized Archgard Dealer during the warranty period. Other repair / service company charges for any work done during the warranty period, will be the responsibility of the home owner.


OBTAINING WARRANTY SERVICE:

The original purchaser shall return the defective part(s) to the original authorized Archgard dealer – transaction prepaid, along with the serial number of the appliance and original proof of purchase.  Any defective part, in our judgment, will be repaired or replaced at Archgard’s discretion.  The dealer must obtain approval from Archgard before any repairs are made.


WARRANTY LIMITATION: 

THIS LIMITED WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED AS TO QUALITY, MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE.

The appliance is only warranted for the use as intended by the installation and operating instructions and local building codes.  The warranty will not cover damage due to accident, misuse, abuse, alteration, improper installation or “Acts of God”.  This limited warranty is void unless the appliance is installed by a qualified Archgard installer, in accordance with the instructions furnished with the appliance.  Some Provinces or States do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to the original purchaser.  Any damage resulting from defects in this product is limited to the replacement of the defective part(s) and does not include incidental and consequential exposures sustained in connection with the product.  This includes facing(s), mantle(s), cabinet(s), tile(s) or any other finishes resulting from removal of any gas appliance.  This warranty is limited to residential use only and gives the consumer specific rights.  These rights may vary from State to State or Province to Province.


ARCHGARD LIMITED WARRANTY WOOD BURNING UNITS


This Limited Warranty is made by ARCHGARD INDUSTRIES LTD., hereinafter referred to as “Archgard”. Archgard warrants to the original purchaser of an Archgard Wood Burning fireplace(s) that the product will be free of defects in materials and workmanship under normal use and service, for a “lifetime”.


INCLUSIONS: “LIFETIME LIMITED WARRANTY”

  •  All combustion chamber and air tubes (against warpage).
  •  Ceramic Glass against thermal breakag.

NOTE: Discoloration and some minor movement of certain parts are normal and are not a defect and therefore, not covered under warrantyThe above will be covered “parts & subsidized labor” to the original purchaser for FIVE years and “parts” only thereafter from original date of purchase 

  • Special Finishes ~ One year on brushed nickel louvers and doors. You can expect some changes in color as the product “ages” with constant heating and cooling. Archgard warranties the product for any manufacturing defects on the original product. However, the manufacturers warranty does not cover changing colors and marks, i.e.: finger prints and other foreign materials applied after the purchase of the product. Damage from the use of abrasive cleaners is not covered by warranty.


INCLUSIONS: “ONE YEAR LIMITED WARRANTY”


  •  Blowers, fans and fan motors, wiring, rheostats and thermo discs.
  •  Ceramic Fiber Baffles.
  •  All 24K gold trims and accessories against defective manufacturing.
  •  Door Latch Hardware, paint, gasketing, firebrick or trim.
  •  Rocker switches and wiring to them.

The above will be covered “parts & subsidized labor” to the original purchaser for ONE year from date of purchase.


EXCLUSIONS: “1 YEAR AND 5 YEAR LIMITED WARRANTY”


  • Archgard does not offer warranty on damages to fireplace mantel (s), trims or tiles.
  • Travel time or mileage to original purchasers’ residence. Archgard suggests that you pre-arrange travel expenses with your Authorized Archgard Dealer.
  • This warranty does not cover installation and operational related problems such as over-firing, use of corrosive driftwood, downdrafts or spillage caused by environmental conditions, nearby trees, buildings, hill tops, mountains, inadequate venting or ventilation, excessive offsets, negative air pressures caused by mechanical systems such as furnaces, fans , clothes dryers, etc.


WHAT TO DO IN THE EVENT OF A PROBLEM:


  •  Thoroughly read your manual.
  •  If you cannot solve the problem, contact your Archgard Dealer or representative.


When calling for help please have the following information    

  • Model of your Fireplace, Serial Number, Place of Purchase.   
  • Date of Purchase, Problem Description.


NOTE: Warranty may be void if work is carried out by an unqualified person (s). Only original Archgard parts may be used. Please consult your Archgard dealer or representative if in doubt about a replacement part (s).


OBTAINING WARRANTY SERVICE:

To obtain warranty service, the original purchaser shall return the defective part (s) to the original authorized Archgard selling dealer transportation prepaid, along with the serial number of the appliance and proof of purchase. Any defective part, in our judgment, will be repaired or replaced at Archgard’s discretion. The dealer must obtain approval from Archgard before any repairs are made.


WARRANTY LIMITATION:


THIS LIMITED WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED AS TO QUALITY, MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE.

Archgard is not liable for freight or labor on any wood burning appliance replaced in the field. Any part of parts of this unit which in our judgment show evidence of such defects will be repaired or replaced at Archgard’s option, through an accredited dealer or Agent provided that the defective part be returned to the dealer or agent Transportation Prepaid. The appliance is only warranted for the use as intended by the installation and operating instruction and local building codes. The warranty will not cover damage due to accident, misuse, abuse, alteration, improper installation or “Acts of God”, “Acts of Terrorism” or shipping. Installation and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this warranty. Performance problems due to operator error will not be covered b this warranty policy. Products made or provided by other manufacturers and used on conjunction with the operation of the appliance without prior authorization from Archgard Industries may nullify your warranty on this product. This limited warranty is void unless the appliance is installed by a qualified installer, in accordance with the instructions furnished with the appliance. Some Provinces or States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the original purchaser. Any damage resulting from defects in this product is limited to the replacement of the defective part (s) and does not include incidental and consequential exposures sustained in connection with the product. This includes facing (s), mantle (s), cabinet (s), tile (s) or any other finishes resulting from removal of any gas appliance. This warranty is limited to residential use only and gives the consumer specific rights. These rights may vary from State to State or Province to Province.


*Subsidy according to job scale as predetermined by Archgard Industries